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Exchange & Return

 

Returns

We want you to be completely happy with your purchase. However, If you are not satisfied with the item(s) you got, we have a money-back-within-30-days policy. Meaning you have 30 days to return your item for a full refund.

Your order comes with a return form and a return shipping label when you receive your goods. Fill out the return form with the information needed, would there be no return form included, you can write down your order number, what you want to exchange/return and your contact information. Place the return form inside the package. If there is no return shipping label in your order, contact us and we will send you one - wrap your goods, place the return shipping label and leave the package at the same place where you picked it up, or at any delivery point.

Remember that the shoebox is part of the goods. If you return used or damaged goods we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.

Complaints

We need to see your item in order to determine whether there is a complaint or not. Please contact us and we will send a return note and a return shipping label. Please note that we do not replace shipping costs that you have paid for.

In case of a refund, you get the money back in the same manner as you paid. Would you have paid COD, we need your bank account details in order to send you your money.

Remember that we are not refunding any shipping or handling charges.

Misdirected goods

This should of course not happen - but if we were to send you wrong item - or that the package gets stuck somewhere along the way between us and you we will do our utmost to resolve the situation as quickly and smoothly as possible. However, we reserve the right that during weekends or holidays we cannot fix any errors that lies with one of our partners.